Shipping & Returns

Free Shipping Ts&Cs

Free shipping is valid for online orders over $150.00 at until 23:59 NZST 23 Sept 2019. This offer is not applicable for wholesale clients.

How long does shipping take?

We offer standard shipping on all orders within NZ. Orders are usually delivered within 1-3 business days once the order has been dispatched. All deliveries require a signature upon delivery. Please ensure you choose a delivery address where someone will be available to sign for your parcel.

Packaging and gift wrapping

All orders come beautifully packaged and protected in a Spring branded cardboard box. 

How much does shipping cost?

Standard shipping is a flat rate of NZD $8.50 within New Zealand.

Express same day delivery is available within Auckland CBD only.

Where is my order?

Once your order is shipped you will receive a confirmation email which will include your courier job number and a track and trace link. Redirection enquiries can be organised directly with the courier.

For other order related enquiries please email us at

Monday to Friday 9am - 5pm NZST. Our customer service team will assist you with your enquiry.

Can I ship to a PO box?

Unfortunately we are unable to ship to PO Boxes.

Lost, damaged or missing goods

If your order is lost or damaged in transit, or not received within 5 working days, please contact our customer service team by emailing between Monday to Friday 9am - 5pm NZST.


Returns are only accepted within 14 days of purchase on the condition the item(s) is unopened, undamaged and in a resalable state. Refund or store credit will be issued at the discretion of Spring Store. Please contact the customer service team at to register your return item(s) and for instructions.