Shipping & Returns


How long does shipping take?

We offer standard shipping on all orders within NZ. Orders are usually delivered within 1-3 business days once the order has been dispatched. All deliveries require a signature upon delivery. Please ensure you choose a delivery address where someone will be available to sign for your parcel.

Packaging and gift wrapping

All orders come beautifully packaged and protected in a Spring branded cardboard box. 

How much does shipping cost?

Standard shipping is a flat rate of NZD $8.50 within North Island, New Zealand (non Rural).  Rural North Island flat rate of $10.00.

All South Island shipping is a flat rate of NZD $20.00.

Express same day delivery is available within Auckland CBD only. 

Free Shipping Ts & Cs?

Free shipping is valid for online orders over $150.00 at springstore.co.nz until 23:59 NZST 25 December 2019. This offer is not applicable for wholesale clients.

Where is my order?

Once your order is shipped you will receive a confirmation email which will include your courier job number and a track and trace link. Redirection enquiries can be organised directly with the courier.

For other order related enquiries please email us at hello@springstore.co.nz

Monday to Friday 9am - 5pm NZST. Our customer service team will assist you with your enquiry.

Can I ship to a PO box?

Unfortunately we are unable to ship to PO Boxes.

Lost, damaged or missing goods

If your order is lost or damaged in transit, or not received within 5 working days, please contact our customer service team by emailing hello@springstore.co.nz between Monday to Friday 9am - 5pm NZST.

Returns

Returns are only accepted within 14 days of purchase on the condition the item(s) is unopened, undamaged and in a resalable state. Refund or store credit will be issued at the discretion of Spring Store. Please contact the customer service team at hello@springstore.co.nz to register your return item(s) and for instructions.